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The FY 2022 GDP covers all departments, offices, offices and other agencies of the National Government, including Constitutional Commissions, other Executive Offices. Citizen/Customer Satisfaction scores refer to achievements in meeting the quality expectations of the transacting public/customer. The agency's achievements for each of the criteria will be evaluated using a scale of 1 to 5 (with 5 being the highest).

For NGAs, GOCCs covered by DBMs and SUCs, achieve each of the performance targets approved by Congress under the GAA PIB for FY 2022;. The report must include a description of the methods and rating scale used in determining the FY 2022 Overall Satisfaction Score for its services.

TABLE  1: FY  2022PBB  SCORING  SYSTEM
TABLE 1: FY 2022PBB SCORING SYSTEM

ELIGIBILITY OF DELTVERY UNTTS AND INDIVIDUALS

Compliance of agencies in the appointment of the Committee on Bureaucracy (CART) in accordance with Section 1, Rule lll of the implementing rules and regulations of RA no. 11032 and in accordance with the issued Memorandum Circular ARTA 2020-OO7 or "TROLLEY Marking Guidelines". All agencies are directed to adopt and implement the NCP and its key elements in accordance with their mandates as contained in Joint Memorandum Circular No. of the Economic and Development Authority and the Philippine Competition Commission (PhCC).Although the above-mentioned conditions are no longer necessary in determining agencies' general eligibility for PBB, compliance with these conditions shall be used as a basis for determining the eligibility of responsible entities and individuals.

The uniUs most responsible (including its head) for the non-compliance with the Agency Accountabilities provided in Section 5.0 shall also be

Department Secretaries, Heads of OEOs, Chairpersols, and Commissioners of Constitutional Offices, Heads of Attached Agencies, Presidents of SUCs' and

Non-ex officio Board Members of GOCCs covered by the DBM may be eligible to the PBB with the equivalent rates following Section 7.0 and these conditions

Personnel in detail to another government agency for six (6) months or more shall be included in the recipient agency that rated his/her performance. The

Personnel who transferred from one government agency to another agency shall be included by the agency where he/she served the longest. lf equal

Officials and employees who transferred from government agencies that are non-participating in the implementation of the PBB shall be rated by the agency

An official or employee who has rendered a minimum of nine (9) months of service during the fiscal year and with at least a Very Satisfactory rating may be

  • Officials and employees who failed to submit the 2021 SALN as prescribed in the rules provided under CSC Memorandum Circular No.3 s.2015; orthose
  • Officials and employees who failed to liquidate all cash advances received in FY 2022 within the reglementary period, as prescribed in COA Circular 97-OO2
  • RATES OF THE PBB
  • TTMEL!NES AND SUBMISSTON/POSTING OF REPORTS AND REQUIREMENTS
  • The quarterly BFARs of the agencies which will be used to assess and validate Performance Results shall be submitted through the DBM URS in a timely

When determining the amount of PBB for which an agency is eligible, the total score as stated in paragraph 4.0 forms the basis. The maximum PBB rate for agencies achieving t 00 points is 100% of an individual's 65% MBS as of December 31.

PBB RATES TOTAL SCORE

EFFECTS OF NON.COMPLIANCE

In addition, the CSC or the Ombudsman will file the appropriate administrative case for misrepresentations in the submitted/posted reports and requirements for the PBB.

1O.O COMMUNICATION AND CHANGE MANAGEMENT

Head of Agencies with the support of their PMTs should enhance the

Create a help desk to respond to inquiries and comments about their agency's goals and performance. The Help Desk may be a facility embedded in the agencies' respective websites.

Agencies should strengthen their communications strategy and ensure

The AO25 IATF shall maintain the following communication channels

APPLICABILITY TO THE CONSTITUTIONAL BODIES, LEGISLATIVE AND JUDTCIAL BRANCHES

EFFECTIVITY CLAUSE

ANNEX 1

  • DEPARTMENTS
  • CONSTITUTIONAL OFFICES AND OTHERS
  • OTHER EXECUTIVE OFFICES
  • STATE UNIVERSITIES AND COLLEGES
    • Abra lnstitute of Science and Technology 2. Apayao State College
    • Benguet State UniversitY 4. lfugao State UniversitY
    • Kalinga State University (Kalinga-Apayao State College)
  • Mountain Province State University (Mt. Province State Polytechnic College) Region I
    • llocos Sur Polytechnic State College
    • Don Mariano Marcos Memorial State University 9. Mariano Marcos State University
    • North Luzon Philippines State College 11. Pangasinan State UniversitY
    • University of Northern Philippines Region ll
    • Batanes State College 14. Cagayan State University
    • Aurora State College of Technology 19. Bataan Peninsula State University
    • Cenlrd Luzon State University
    • Don Honorio Ventura Technologica! State University 24. Nueva Ecija University of Science and Technology
    • Pampanga State Agricultural University (Pampanga Agricultural College) 26. Philippine Merchant Marine Academy
    • Ramon Magsaysay Technological University 28.Tarlac College of Agriculture
    • Laguna State Polytechnic University 31. Southern Luzon State University
    • Marinduque State College
    • Mindoro btate University (Mindoro State College of Agriculture and Technology) 37. Occidental Mindoro State College
    • Palawan State UniversitY 39. Romblon State UniversitY
    • Bicol University
    • Bicrrl State College of Applied Sciences and Technology 43. Camarines Norte State College
    • Sorsogon State College Region Vl
    • Aklan State University 51. Capiz State University
    • Carlos Hilado Memorial State College 53. Guimaras State College
    • lloilo State University of Science and Technology (lloilo State College of Fisheries)
    • Central Philippines State University
    • Northern lloilo State University (Northern lloilo Polytechnic State College) 57. Northern Negros State College of Science and Technology
    • University of Antique
    • West Visayas State University
    • lloilo Science and Technology University (Westem Visayas College of Science and Technology)
    • Bohol lsland State University 62. Cebu Normal University
    • Eastern Samar State University 67. Eastern Visayas State University
    • Biliran Province State University 70. Northwest Samar State University
    • Palompon Polytechnic State University (Palompon lnstitute of Technology) 72. Samar State University
    • Southern Leyte State University 74. University of Eastern Philippines
    • JH Cerilles State College
    • Jose Rizal Memorial State University 78. Western Mindanao State University
    • Zamboanga State College of Marine Sciences and Technology Region X
    • Northwestern Mindanao State College of Science and Technology 82. Bukidnon State UniversitY
    • Camiguin Polytechnic State College 84. Central Mindanao University
    • Mindanao University of Science and Technology 86. Northern Bukidnon State College
    • Misamis Oriental State College of Agriculture and Technology Region Xl
    • Davao del Norte State College 89. Davao del Sur State College
    • Davao Oriental State College of Science and Technology
    • Compostela Valley State College Region Xll
    • Cotabato State University (Cotabato City State Polytechnic College) 95. Cotabato Foundation College of Science and Technology
    • Sultan Kudarat State University 97. University of Southern Mindanao
    • Agusan Del Sur State College of Agriculture and Technology 99. Caraga State University
  • Government-Owned and Controlled Corporations (GOCCs) under DBM

Office of the SecretaM (including Investment Promotion Staff, Consumer Welfare and Promotion Staff, Public Affairs Staff and Internal Audit Department). Office of the Secretary* (including Technical Cooperation Council of the Philippines, UNESCO National Commission of the Philippines) 10.

Annex 3

GUIDELINES IN DETERMINING COMPLHNCE WITH THE ISO QMS

The ISO QMS ceftifications must be issued by any of the CBs accredited by

Letters of attestation or similar documents issued by CBs indicating that ceftification/recertification audits have been completed but stil! subject

For Government-Owned or Controlled Corporations (GOCCs) under the Governance Commission for GOCCs (GCG) and Local Water Districts (LWDs) under Category A and B, the scope of their certification shall be based on the guidelines to be issued by the GCG and respectively Local Water Utilities Administration (LWUA). t certifications/awards are considered to be equivalent to ISO 9001 certification as they similarly ensure consistency in the quality of products and services through quality processes that enable the delivery of better services and thus improve public sector performance: . affected).

2.O RESPONSIBILITIES OF PARTICIPATING AGENCIES

  • To reiterate the required submissions, for the departments/agencies and SUCs, the deadline of submission of the Modified Form A, together with
  • VALIDATINGAGENCIES
  • The following oversight agencies shall conduct the corresponding validation of the compliance with the ISO QMS certification as
  • VALIDATION PERIOD
  • RESPONSIBILITIES OF THE VALIDATING AGENCIES
  • Upon receipt of the agency submissions, the validating agency6 shall proceed with the validation of the submissions of agencies within
  • Said annexes shall be duly signed by the authorized personnel of the validating agency
  • The CHED, GCG and LWUA shall submit to the AO 25 IATF at
  • with the ISO QMS certification as evidence/requirement and Modified Form A, as applicable, for processing/information, whichever is
    • RESPONSTBTLITIES OF THE GQMC-DBM SECRETARTAT
    • Accordingly, the GQMC-DBM Secretariat shall provide the final reports on the validation, or in case of no changes, confirmation of the initial repofts
    • In case of changes in the ratings or compliance status of the agencies, specifically the GOCCs under GCG and LWDs, after the submission of the

AACCUP) Institutional Accreditation (for SUC). pMF) of the SAI International Organization (for the Audit Commission). For GOCCs covered by GCG and LWD, the deadline for submission of forms and/or publication of ISO QMS certification/re-certification on their respective websites is based on the guidelines issued by GCG and LWUA, respectively. SBtb@dblr.garlpI on or before January 3, 2023 or within fifteen (15) business days of the issuance of the Notice of Continuation by the Site.

The said authorization and consent form must be updated whenever there is a change in the head of the agency or the authorized representative. For departments/agencies, validation of their compliance will be carried out by the AO 25 Composite Teamss. For departments/agencies and SUCs, the validating agency must indicate the corresponding classification, in accordance with point 4.2 of AO 25 MC No.

For LWDs and GOCCs covered by the GCG, the determination of the compliance status of the agencies shall be based on the guidelines to be issued by the LWUA and the GCG respectively. 5 Directed by Ao 25 Technical Work Group to evaluate agency submissions on PBB streamlining and process improvements and citizen/client satisfaction outcome requirements in PBB. Each composite team includes members from the following agencies: DBM, Office of the President, Presidential Executive Staff, Department of Finance, National Economic Oevelop-meit euthority, Civil Service Commission, Commission on Audit, Presidential Communications Operations Office, Development Academy of the Philippines, Anti-Red Tape Authority and DTI.

6 For departments/agencies, constitutional offices, other executive offices and GOCCs under the DBM, the same is done by the AO Secretariat 25. Annex 3.2 shall be updated to reflect changes in the assessment or compliance of the agencies concerned and shall be submitted together with the revised summary of findings report. However, if there are only less than fifty percent (50%) changes in the assessment or compliance status of the aforementioned agencies, the GQMC-DBM Secretariat shall notify the AO 25 Secretariat of said changes, but no revision of the reports is required.

7.O RESPONSIBILITIES OF THE CBS

REQUESTS FOR RECONSTDERATTON AND EXEMPTTON

For depaftments/agencies and SUCs, as the ISO QMS ceftification/recertification only serues as one of the possible pieces of proof

CONSENT AND AUTHORIZATION TO DISCLOSE INFORMATION AND/OR DOCUMENTATION

Annex 3.2

Database of ISO QIrIS Certificates/Recertifications of agencies as evidence or proof of compliance for FY. ISO 9001 certified agency site/s as shown in certificate G,9., DBM Cental Ofre Sites at .. neral tulano Steet San Miguel, Manila, Philiwin$). The effective date of the certification as shown on the $on certificate (eg 9., 2 October 2021). Certification expiration date as indicated on the certification or any agency recertification information (eg, October 28, 2024).

The scope/processes certified with the ISO 9OO1 Standard as indicated in the certification (e.9., Policy formulation, preparation of . tle national budget management and administration of the national budget and monitoring and analysis of poll), As applicable, the oversight agency will indicate the scope of the certification under column [7.1] if it only covers internal service, under column [7.2] if it only covers external service, [7,3] if it covers external but non-priority core service and internal collaborative service, and. 7.4] if it co-prioritizes external core service and internal seMce, based on the agency's submission of its modified form A. The equivalent assessment of the agency with respect to the ISO QMS certification of the agency based on the rating matrix/score as determined under the AO 25 Memorandum Circular, as applicable.

ANNEX 4

ANNEX 5

CTTIZEN/CLIENT SATISFACTION SURVEY

  • Survey lnstrument/Questionnaire
  • Data Analysis
  • Costs 6. lntegrity
  • Assurance 8. outcome
  • Annex 6

Costs - satisfaction with timeliness of billing, billing process/s, preferred methods of payment, reasonable payment period, value for money, the acceptable range of costs, and qualitative information about the cost of each service'. Assurance - the ability of frontline staff to perform their duties, product and service knowledge, understanding the needs of the citizen/customer, helpfulness and good working relationships. For a deeper understanding of citizen/client perception of agency services, the agencies may choose to include questions regarding the importance of characteristics or similarities to accommodation.

The results of the survey must be analyzed by service and by applicable service quality dimensions. Agencies must also report the overall agency rating in the service quality dimensions and the overall citizen/client satisfaction score. Service improvements should also be derived from the results of the survey and an appropriate action plan should be identified.

In addition, for continuity purposes, the 2021 survey results should be compared with the 2021 CCSS results, where appropriate. Description of the CCSS methodology used for each service reported. include sample feedback survey form!-. Percentage of negative feedback resolved by the agency within the prescribed 72-hour timeline, out of total negative feedback.

Submission of the National Competition Policy (NCP) requirements as set out in Section 5.2 of the FY 2022 PBB Guidelines.

VALIDATING AGENCY

For reference, agencies must meet the timelines and comply with the following requirements under Section 5.0: Agency Responsibilities of MC No.

DEADLINE

  • Annex 7 GUIDELINES ON PHILGEPS POSTING
  • ANNEX 8
  • ANNEX 9
    • COMMERCE
  • ANNEX 9.1
    • Discriminate against certain
    • Limit choice
  • ANNEX 9.1 - REVISED COMPETITION THRESHOLD CHECKLIST
  • ANNEX 9.2

The goal is to improve the agency's internal control processes, increase operational effectiveness, and eliminate, resolve, and remediate most, if not all, of the agency's audit findings by the end of 12022. Link to the agency's dashboard in the electronic FOI (eFOl) portal (www.foi.oov.ph). Compliance and submission of requirements to ARTA regarding the agency's CART as stated in ARTA MC No.

Maintain/Update filGEPS posting of all invitations to bids and contracts awarded pursuant to the Government Procurement Reform Act, Republic Act no. PhiIGEPS requirements. The justification will be subject to the agency's self-assessment as to whether it is acceptable or not.

The Procurement Service - Department of Budget and Management (PS-DBM) advises all government agencies to submit their 2023 Annual Procurement Plan - for common use. List of agencies covered by the national competition policy as a request for grants in the PBB budget for fiscal year 2022 as determined by the Philippine Competition Commission. Cooperative Development Authority (CDA) Philippine Reclamation Authority (PRA) Philippine Civil Aviation Authority SEGTOR.

Does it increase the scope for self-regulatory or co-regulatory regimes that adversely affect entry conditions or the ability of firms to determine prices and other market variables.

ADVATCT wlIIlIN Fl6l,tMtf,tanY. Directions for the achievement of the PBB form 1.0 for the fiscal year 2022. Note: the form 1.0 contains an eye for which orc excluded the OOM's Government Monpower lnlomotion system. The Form 1.0 and the Supplementary Report will be sent !lectronically.lly to the AO25 Sectetariat at ao25t.Gretariat@dap.edu.ph and DBM{PCCB at dbm-opccb@dbm.;ov.Ph.

Pigura

TABLE  1: FY  2022PBB  SCORING  SYSTEM
TABLE  2:  RATING  SCALE  FOR  PERFORMANCE  RESULTS
TABLE  3:  RATTNG  SCALE  FOR PROCESS  RESULTS ncies  and  SUC,
TABLE  4:  RATTNG  SCALE  FOR  FINANCIAL  RESULTS
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